Customer service just got better with the Glide Student support app
Troubleshooting and diagnosing the root cause of Wi-Fi/connectivity problems can involve a lot of back and forth with customers and we are often asked to provide information that can only be obtained from students by following lengthy instructions which are complex and time consuming.
Here at Glide, we pride ourselves on putting our customers first, so we knew we needed something to make this experience swifter and more user-friendly. Enter the new Glide support app.
A new diagnostic tool that can be run from an app on a mobile device (IOS or Android), it aims to help students and residents troubleshoot with minimum effort in a number of ways.
Firstly, it helps the support desk pinpoint the issue at the beginning of the call. Then it runs a series of checks and tests, including speed tests, latency check, traceroute and connection quality, storing all of the data against a unique reference code which is accessible by support agents from a backend management platform. This gives the support desk the info they need to simplify the troubleshooting process for connectivity related issues. It also enables us to absorb the complexity of our wireless troubleshooting, thus enhancing the customer experience, reducing handling times, and reducing end-to-end fix times.
In addition, the platform also enables us to consolidate essential performance data over time, providing key insights into user experience at each of our serviced locations.
How does it work?
The end user simply runs a scan with the mobile app. Once the scan is complete, they are given a unique key which they need to pass on to the support desk. The support desk agent enters this into a dashboard and all the info they need is presented back to them.
Why not try it out for yourself and download the app now?
Receive the Smart Block 2020 white paper by following this link. http://glidebusiness.co.uk/smartblock
Managed Internet Service for University and Student Accommodation
Enhance your students’ online experience with better Wi-Fi for student accommodation. From in depth monthly service reports, annual reviews, marketing materials to a student friendly Service Desk and onsite support, Glide Student will provide everything you need for a fully reliable managed internet service for both you and your students.
Wi-Fi for Student Accommodation
Students want to be constantly connected, wherever they are. Glide Student’s best in class intelligent pervasive Wi-Fi means that students can enjoy a seamless internet connection across their multiple devices wherever they are in their student accommodation. Plus, all the support they need.
Get in touch with a member of our team to find out about our fully managed internet service. Call us on 03333 800 800 or drop us an email at email@example.com, or find out more details on our website https://glidebusiness.co.uk/student
No time to chat? Get a Quick Quote for your student accommodation here. https://glidebusiness.co.uk/student/quick-quote