Are you a student or young professional looking to split bills? Head to our Glide student site

Customer Need

Colum Anglin, Regional Operations Director for iQ explained that the existing infrastructure installed by their incumbent supplier was insufficient to cope with today’s student demands. While they had been experiencing issues over the past few years, the situation had worsened recently as students were bringing more and more devices with them.

A student living at Raffles House described their experience of the service, “Floor by floor, block by block, everyone’s experienced all these problems with the internet. Some people would have to move to the common room or outside.” According to another student, “at times you couldn’t even get on Google or load up a web browser at all”.

With students becoming increasingly angry and publicly complaining on Facebook, iQ became concerned about the impact on their reputation and were resolved to take action. As Colin points out, “taking away wi-fi from students today is like taking away oxygen”.

The Solution

Colum went on to explain, “Glide Student provides Wi-Fi at some of our other sites and because of the service that we received from them at those sites we engaged with them as trusted partner to come and survey the building.” After carrying out a site wide survey, Glide Student immediately discovered the existing infrastructure was not fit for purpose and proposed a solution in line with today’s students’ demanding requirements.

Whilst initially Colum felt that the proposed timescales of the project were very ambitious, he was delighted to report that Glide Student stuck to the schedule to the day and met every single milestone, from re-cabling of the building through to floor by floor access point installation.

Since the new service went live in February, Colum says there have been no complaints at all and students are delighted to finally have a service that is not only fast and reliable, but also consistent throughout their entire accommodation.

“We now have an internet service that is absolutely best in class and is a model that we will look to replicate across our estate”

Colum Anglin, Regional Operations Director, iQ

As a proud part of the Glide group, Glide Student customers benefit from the group’s decades of cabling, connectivity, and communications expertise, innovative products, powerful insights, and national strength and scale. Together, we reach hundreds of thousands of students across the UK and enable everyone in this sector to do more with their time, their lives and their businesses.

Next steps

Want to be known for exceptional student satisfaction?

Pop in your details and our team will be in touch soon to see how Glide Student can transform your connectivity experience, keep your residents happy and work with you as a trusted partner.

Contact our team