Colum Anglin, Regional Operations Director for iQ explained that the existing infrastructure installed by their incumbent supplier was insufficient to cope with today’s student demands. While they had been experiencing issues over the past few years, the situation had worsened recently as students were bringing more and more devices with them.
A student living at Raffles House described their experience of the service, “Floor by floor, block by block, everyone’s experienced all these problems with the internet. Some people would have to move to the common room or outside.” According to another student, “at times you couldn’t even get on Google or load up a web browser at all”.
With students becoming increasingly angry and publicly complaining on Facebook, iQ became concerned about the impact on their reputation and were resolved to take action. As Colin points out, “taking away wi-fi from students today is like taking away oxygen”.